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MailStore – Top Marks in Customer Satisfaction Survey

MailStore Achieves Top Marks in Customer Satisfaction Survey

An international survey conducted among MailStore Server customers in the United States of America, Canada, Australia, New Zealand, Great Britain, the Netherlands, Belgium, Germany, Austria, and Switzerland and further countries confirms the high level of satisfaction with the quality of our products and services. Over 480 companies responded to our appeal and rated MailStore Server in terms of documentation, support, product features from the administrator’s and user’s point of view, and the price/performance ratio.

Top Marks for MailStore Server and The Service

The results show that MailStore Server meets the expectations of the companies surveyed. A total of 97.7 percent of those surveyed would recommend the email archiving solution to others.

96.1 percent of participants rated stability as ‘Very good’ or ‘Good,’ while 93.2 percent judged performance of the software solution as ‘Very good’ or ‘Good.’ The services provided by the technical support team were also examined. 92.8 percent of those who took part in the survey rated the quality of support as ‘Very good’ or ‘Good’ and 92.2 percent judged response times to be ‘Very good’ or ‘Good.’

We are delighted with this fantastic feedback and would like to thank all of those who took part in the survey. Your evaluations and suggestions motivate us to continue to do our best to ensure that our email archiving solutions and our services exceed your expectations in the future.

You can find more information about the results in our current press release and in our new white paper Customer Satisfaction Survey 2014

 

New MailStore Server 9

New: MailStore Server 9

Integrated Task Scheduler

MailStore Server 9 has an integrated task scheduler that greatly simplifies the creation and execution of archiving tasks. All tasks for archiving email servers were previously created in the Windows Task Scheduler of the system on which the client was running by the MailStore Client software. MailStore Server now controls these types of archiving tasks, completely independently and centrally. In addition, the administrator no longer needs to set execution intervals; MailStore Server automatically defines the optimal scheduling for all available tasks.

Improved Email Preview with HTML View

MailStore Web Access and the Outlook add-in now also offer an HTML preview and can display archived emails in a fashion similar to what you’re used to seeing in Microsoft Outlook. A whitelist-based HTML sanitizer, specifically developed for MailStore, provides the necessary security. Moreover, the display of recipients and file attachments has been significantly improved; this includes MailStore Client, too.

Auto Update of the MailStore Client

As of Version 9, the MailStore Client software no longer needs to be manually updated when you update the server (from Version 9.0 to 9.1). MailStore Client and the Outlook add-in are automatically updated using the auto update feature. A manual or group policy controlled update of the client components is only necessary again in certain situations when upgrading the main version (for example, from 9.x to 10).

Maximum Transparency: Auditing 2.0

MailStore Server 9 can write event types defined by the administrator not only in the Windows event log but also in the form of text files in a directory in the file system. MailStore Server 9 also has a special viewer with many sorting and filtering features, allowing the files to be easily accessed and quickly analyzed.

Greatly Increased Archiving Performance

MailStore Server analyses every email that has been received during archiving and checks whether it has already been archived in order to prevent duplicates in the archive. The time required for this process varies and depends on the number of mailboxes to be archived, the volume of received email, and the size of the existing archive.

performance measurement

The diagram shows the measurement results when archiving 148 IMAP mailboxes with 25 simultaneous threads and a total of 902,716 emails to be checked. MailStore Server 8 required 25:39 minutes. MailStore Server 9 required 8:12 minutes.

The intelligent caching system and a new store hinting algorithm implemented in MailStore Server 9 allow mailboxes for Exchange EWS and IMAP to be archived at a much faster rate. At the same time, the new archiving methods allow the CPU resources of modern systems to be used more efficiently and significantly reduce network traffic and the workload of the email server.

Powerful Message List

The MailStore Client’s message list, which lists search results or displays the content of a folder in the archive, was completely revised. It can now effortlessly display hundreds of thousands of elements. The message lists of MailStore Web Access and the add-in for Outlook have also been optimized so that the results continue to load automatically when scrolling.

New Lock Manager

A newly developed lock manager in MailStore Server 9 ensures that the internal standby modes are reduced to a minimum. This allows a fluid interaction with the system, even in high load situations, and results in an improved user experience.

Optimized Backup and Restore

MailStore Server 9’s integrated backup feature now also writes a *.csv file in which the original storage location is retained. The backup can be restored to the productive environment with minimal effort via a batch file, which is also automatically generated. The MailStore Server service now also supports the commands ‘PAUSE’ and ‘CONTINUE’ to simplify the creation of snapshots as an alternative to using VSS snapshots.

Further Information


Get Started Today!

Free trial version

The 30-day trial version of MailStore Server 9 can be installed in just a few minutes on any Windows PC (or virtual environment) and tested immediately. No changes will be made to your email server or emails at any time during archiving.

Setup files for existing customers

Are you already a customer with active update and support service? If so, MailStore Server 9 is ready for you to download now, free of charge. Please be sure to read the release notes.

Contact Datastor for more information

 

From the Test Laboratory: Greatly Increased Archiving Performance with MailStore Server 9

MailStore Server performs a check on every email in the mailbox to see whether it is already in the archive when archiving from mailboxes. This is how it prevents duplicates from occurring in the archive.

The time required for this process varies and depends on the number of mailboxes to be archived, the volume of received email, and the size of the existing archive.

Now an intelligent caching system and a new store hinting algorithm have been implemented in MailStore Server 9 for the first time. The algorithm greatly reduces the time required for checking emails when archiving mailboxes.

Read our new white paper to learn more about how MailStore Server 9 proves its worth during a performance test and how you can achieve an even greater increase in performance.

New Case Study: MailStore Server Implemented at the Beltz Group

New Case Study: MailStore Server Implemented at the Beltz Group

Ever since its founding in 1841 in Langensalza, Thuringia, the Beltz Group has remained an independent family-run business that still specialises in publishing. The publishing group releases academic books and magazines for psychology and education (‘Psychologie Heute’), as well as children’s books, including the famous Janosch series. Approximately 450 employees at sites in Weinheim, Hemsbach, Frankfurt am Main, and Bad Langensalza help contribute to an annual turnover of more than €35 million.

The media company archived its emails with a competitor’s solution until the beginning of 2014. Since this failed to meet expectations, Jürgen Krapp, network administrator for the Beltz Group, carried out some research into possible alternatives. The business switched to MailStore Server in February 2014 after a brief evaluation phase.

“We particularly liked how the MailStore solution was installed within two to three hours and you could start using it immediately. Of course we tested everything first but we had no problems throughout the entire test phase. This is exactly how email archiving should be,” summarizes Jürgen Krapp.

Since Beltz replaced another manufacturer’s email archiving solution with MailStore Server, they were able to profit from our competitive upgrade offer, which enables customers to purchase our solution at a special discount rate of 50%.

The project leader describes the migration to MailStore Server in the corresponding case study.

 

New MailStore Service Provider Edition Available

Email archiving for service providers now even easier and faster

Viersen, Germany, 1 July 2014.  MailStore Software GmbH, the German specialist for email archiving that meets all legal requirements, released the latest version of the MailStore Service Provider Edition (SPE) today, together with MailStore Server 9, the email archiving solution for businesses.

The latest version offers both service providers and end customers many new features and improvements. These allow service providers to offer email archiving as a managed service in an even more efficient way and maximize the added value for their customers.

‘‘The use of cloud services and especially the use of email archiving as a managed service are increasingly gaining acceptance among companies. With the MailStore  Service Provider Edition, we enable providers to expand their service portfolio to their own infrastructure and under their own control. These providers generally work at the regional level and enjoy a relationship of trust with their customers that has been built over years, which is an important factor when dealing with email archiving. We wanted to emphasize how important the business sector is to MailStore with the new version, which we are releasing a few months after the market aunch of MailStore SPE in February,’’ explains Tim Berger, founder and CEO of MailStore.

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