Spectra Logic Service Request

  
     
  Before Opening a Service Ticket:   
  • Be sure to have your serial number, as you will need it to open a ticket. Your serial number is located on the back of your library. 
  • If you have a service contract, please have the contract number available.
  • Requests received during our normal business hours will be processed as soon as possible.
  • Requests received after normal business hours will be addressed on the next business day.

* Asterisk denotes required field.

*Company Name:
 

*Contact First Name:
 

*Contact Last Name:
 

*Contact Phone Number:
 

*Contact E-mail:
 

Address:

City:

State:
 

Postal Code:

Country:
 

Contract Number:

*Operating System:
     
Other:

Operating System Version:

*Backup Software:
     
Other:

Backup Software Version:

*Library Serial Number
(located on the back of your library):
 

*Library Type:
 

*Drive Type(s):
 

Firmware Version:
 How do I determine the firmware version?

*Description of Problem: