Datastor offers a range of services as indicated below.
Services are normally conducted in conjunction with a reseller, or on an as-needed basis.
Services are normally conducted in conjunction with a reseller, or on an as-needed basis.
| Type of Service | In-House Fee | On-Site Call-Out 8am – 5pm | On-Site Fee 8am – 5pm | On-Site Call-Out after hours | On-Site Fee after hours |
|---|---|---|---|---|---|
| Hardware, Software and Support Services | $ 125/Hr | $ 125 | $ 155/Hr | $ 150 | $ 185/Hr |
| System Consultation Services | $ 125/Hr | $ 125 | $ 155/Hr | $ 150 | $ 185/Hr |
| Training Services | $ 120/Hr | $ 125 | $ 150/Hr | $ 150 | $ 185/Hr |
| Remote Support Service (via Team Viewer) | $ 30 per 15Mins | $ 125 | $ 150/Hr | $ 150 | $ 185/Hr |
In relation to the above services, please note the following:
- All prices above are inclusive of GST
- Telephone support is free for product under maintenance contracts. Other support issues may attract a fee.
- All remote support done via Team Viewer Software
- Travel costs and accommodation are billed at actual costs.
- Official Purchase Order is required before commencement of Services.